Wake word not working with PS3 Eye

I know I’m a bit late but my brand new ps3 eye doesn’t get the wake word that I chose! I’m a complete beginner and I have no idea what to do.

Hi Charis, this seemed like a unique issue so I’ve split it out to it’s own thread.

I’m guessing you have confirmed the microphone is being detected by the system correctly?
If not there’s some audio troubleshooting tips here:

We also have a guide for Wake Word troubleshooting at:

Have you seen these? Good to know what you’ve tried or not tried so far.