Mark II updated drive from NEON "unable to load GUI)

Hardware Mark II
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at the moment, I noticed my Mark II with the “240 GB Model:X2 mini” purchase or as replacement to what the Mark Ii was shipped with previously does not work.

I noticed Sunday night, September 1, 2024, that the GUI was not responding. [ I did not take a picture because I thought it was something minor.]

I unplugged the unit, waited 10 to 20 minutes (as I was doing another task), then plugged the power cord in to start up the unit.

As I saw a boot sequence, I thought it was working fine. Unfortunately, I got the message “Unable to load GUI”.

I thought I would post this on the forum as I did not see this specific message in any previous post.

I have another external drive to use. In fact I have the old broken Mark II code which could be wiped for a new NEON install.

edited to give a followup at 9:11 AM Central time
I was able to start the unit (on the same drive). The GUI was loaded and it prompted me that there is an update ready 24.07.24. It is downloading it now

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Thanks for posting here; I know this has come up in Matrix chat but apparently not here on the forum.

There is an open issue for this and I don’t believe anyone has been able to properly diagnose the root cause. I’ve gotten so far as (maybe) isolating it to something related to Qt/EGLFS, but we don’t have anyone well versed in that to diagnose the issue further.

I’ve added some mitigations to the Neon OS images (restart on failure since I usually saw it happen on one boot but then work the next time).

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This was a really odd issue for me. I tried to reboot the device and it failed a second time and a third time.

Then I powered it off after posting this topic. The unit worked as I powered it back on. Nothing changed as I am still using the same SSD.

I have two spare SSDs (1 which I purchased from Neon directly and 1 that was the old SSD I used for the MyCroft). If this issue happens again, I will try to do some more testing.

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I left all my notes in the issue linked above in case you want to compare or if they help guide your testing. It’s a very strange issue that has been tough to really investigate.

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