This looks like it might be a desktop installation, rather than a factory-settings Mark II (what Mike referred to as Dinkum.) If so, you’re looking at a different issue, but the fundamental problem is the same:
Mycroft’s community and downstream companies are keeping Mycroft alive, but MycroftAI, Inc, is mostly dead. They’ve handed over this forum, Mark II support, and a few other things, but not the classic Mycroft repository brand, so desktop users will have to migrate to a maintained fork. Here’s a FAQ: