# Mark II and Neon AI never comes up completely
**URL:** https://community.openconversational.ai/t/mark-ii-and-neon-ai-never-comes-up-completely/15888
**Category:** General Discussion
**Tags:** neonai, support, markii
**Created:** [August 22, 2024, 2:35am UTC](https://community.openconversational.ai/t/mark-ii-and-neon-ai-never-comes-up-completely/15888 "2024-08-22T02:35:45Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@mtwannabe](https://community.openconversational.ai/u/mtwannabe)
#### Post date: [August 22, 2024, 2:35am UTC](https://community.openconversational.ai/t/mark-ii-and-neon-ai-never-comes-up-completely/15888/1 "2024-08-22T02:35:45Z")
I have a Mark II (R10) and a new SSD 240 with current downloaded image and upon bootup the screen just shows the logo with the light spinning around it. When I ssh to the box I see the following when running
journalctl --system
Aug 21 18:23:37 neon systemd[1]: neon-admin-enclosure.service: Main process exited, code=killed, status=7/BUS
Aug 21 18:23:37 neon systemd[1]: neon-admin-enclosure.service: Failed with result ‘signal’.
Aug 21 18:23:37 neon systemd[1]: Failed to start neon-admin-enclosure.service - Neon Admin Enclosure.
Aug 21 18:23:37 neon systemd[1]: neon-admin-enclosure.service: Consumed 42.253s CPU time.
Aug 21 18:23:37 neon systemd[1]: neon-admin-enclosure.service: Scheduled restart job, restart counter is at 9.
Aug 21 18:23:37 neon systemd[1]: Stopped neon-admin-enclosure.service - Neon Admin Enclosure.
Aug 21 18:23:37 neon systemd[1]: neon-admin-enclosure.service: Consumed 42.253s CPU time.
Aug 21 18:23:37 neon systemd[1]: Starting neon-admin-enclosure.service - Neon Admin Enclosure…
Aug 21 18:23:41 neon ovos-shell[776]: Retrying to announce gui
Aug 21 18:23:51 neon ovos-shell[776]: Retrying to announce gui
Can I get an idea of what this is looking for and how to fix?
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### Author:  [@mtwannabe](https://community.openconversational.ai/u/mtwannabe)
#### Post date: [August 22, 2024, 2:11pm UTC](https://community.openconversational.ai/t/mark-ii-and-neon-ai-never-comes-up-completely/15888/2 "2024-08-22T14:11:20Z")
Resolved.
Make sure the SSD is plugged into port 0. There are two blue ports and 0 is the best. Just FYI for those that stumble upon this.