# How do I get a new Mark II pairing code?
**URL:** https://community.openconversational.ai/t/how-do-i-get-a-new-mark-ii-pairing-code/13131
**Category:** This category is being retired - Support
**Created:** [January 8, 2023, 6:05pm UTC](https://community.openconversational.ai/t/how-do-i-get-a-new-mark-ii-pairing-code/13131 "2023-01-08T18:05:41Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@MrEasy](https://community.openconversational.ai/u/MrEasy)
#### Post date: [January 8, 2023, 6:05pm UTC](https://community.openconversational.ai/t/how-do-i-get-a-new-mark-ii-pairing-code/13131/1 "2023-01-08T18:05:41Z")
I think I was impatient during the pairing process. The pairing code screen didn’t go away for a good minute after I had entered the code on my account page. So I deleted the device.
Now, however, I can’t get the Mark II to give me a new pairing code. I’ve rebooted multiple times. No joy. The Mark II lights up when I give it the wake word, but nothing I say is understood, or even logged on the Microphone page.
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### Author:  [@Dominik](https://community.openconversational.ai/u/Dominik)
#### Post date: [January 9, 2023, 10:57am UTC](https://community.openconversational.ai/t/how-do-i-get-a-new-mark-ii-pairing-code/13131/2 "2023-01-09T10:57:24Z")
You may try downloading the Mycroft-Dinkum image (stable recommended) and flash it to the USB-Drive: [Mycroft Software - Mycroft Mark II](https://mycroft-ai.gitbook.io/mark-ii/mycroft-software)
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### Author:  [@MrEasy](https://community.openconversational.ai/u/MrEasy)
#### Post date: [January 9, 2023, 3:55pm UTC](https://community.openconversational.ai/t/how-do-i-get-a-new-mark-ii-pairing-code/13131/3 "2023-01-09T15:55:13Z")
Thanks. I’ll give it a shot when I have time.