# Getting No Audio Output in Picroft
**URL:** https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231
**Category:** Picroft
**Created:** [November 27, 2018, 7:46am UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231 "2018-11-27T07:46:24Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@alexbach](https://community.openconversational.ai/u/alexbach)
#### Post date: [November 27, 2018, 7:46am UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/1 "2018-11-27T07:46:24Z")
A week ago I was tuning in to the Bad Voltage digital broadcast and chose to uncover it back. I introduced the March fourteenth picture. It is by all accounts more joyful, yet I am battling with getting the gadget to utilize the Jabra as the speaker.
I can tell from the logs that the mouthpiece is working (couldn’t motivate that to happen last time, along these lines, yahoo) however no yield. I’ve attempted basically everything suggested on the intertoobz, including altering the mycroft.conf document and including (and expelling) different .asoundrc records. I’ve additionally disturbed the alsamixer order to ensure the yield is set legitimately and not quieted.
Note that in the event that I run “talk hi” on the CLI, the dulcet tones of Alan Pope get through the speaker fine and dandy. On the off chance that I run “aplay [wav file]” I hear the yield fine and dandy.
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### Author:  [@KathyReid](https://community.openconversational.ai/u/KathyReid)
#### Post date: [November 27, 2018, 9:25am UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/2 "2018-11-27T09:25:44Z")
Hi there @alexbach, thanks for joining us and giving Picroft a go.
Are there any error messages in your `voice.log` or `audio.log` which might provide clues as to the cause?
You can find logs at `/var/log/mycroft`.
Kind regards,
Kathy
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### Author:  [@alexbach](https://community.openconversational.ai/u/alexbach)
#### Post date: [November 28, 2018, 5:52am UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/3 "2018-11-28T05:52:35Z")
Ummm… I don’t seem to find any log file. 😅 😅
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### Author:  [@KathyReid](https://community.openconversational.ai/u/KathyReid)
#### Post date: [November 28, 2018, 9:37am UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/4 "2018-11-28T09:37:12Z")
What does the output of
`ls -las /var/log/mycroft/` show?
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### Author:  [@alexbach](https://community.openconversational.ai/u/alexbach)
#### Post date: [November 29, 2018, 7:03am UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/5 "2018-11-29T07:03:04Z")
```auto
/var/log/mycroft $ ls -al
total 121932
drwxrwxrwx 2 root root 4096 Oct 21 12:12 .
drwxr-xr-x 5 root root 4096 Nov 12 06:25 ..
-rw-r--r-- 1 pi pi 608211 Nov 12 11:18 audio.log
-rw-r--r-- 1 pi pi 29115 Nov 9 10:06 bus.log
-rw-r--r-- 1 pi pi 123634065 Nov 12 11:22 skills.log
-rw-r--r-- 1 pi pi 550784 Nov 12 11:17 voice.log
```
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### Author:  [@KathyReid](https://community.openconversational.ai/u/KathyReid)
#### Post date: [November 29, 2018, 9:51am UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/6 "2018-11-29T09:51:22Z")
Great.
What is the output of the command;
`cat /var/log/mycroft/audio.log | grep -i error`
and
`cat /var/log/mycroft/voice.log | grep -i error`
I need to see the log entries to assist with diagnostics.
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### Author:  [@alexbach](https://community.openconversational.ai/u/alexbach)
#### Post date: [November 30, 2018, 4:01pm UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/7 "2018-11-30T16:01:13Z")
Where would I find them?
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### Author:  [@rogerfedrer](https://community.openconversational.ai/u/rogerfedrer)
#### Post date: [December 6, 2018, 1:55pm UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/8 "2018-12-06T13:55:07Z")
Check this code.
// Mechanism used to play WAV audio files
// Override: SYSTEM
“play\_wav\_cmdline”: “paplay %1 --stream-name=mycroft-voice”
Is this your wav audio files?
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### Author:  [@alexbach](https://community.openconversational.ai/u/alexbach)
#### Post date: [December 10, 2018, 8:01am UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/9 "2018-12-10T08:01:31Z")
I found these two sources related to my question.
> [@No Audio Output on Picroft with Jabra 410](https://community.openconversational.ai/t/no-audio-output-on-picroft-with-jabra-410/3415):
>
> Okay, last year I set up a picroft instance using the Jabra 410 USB speaker/microphone. As a safety precaution I changed the “pi” password and then promptly forgot it. When I couldn’t get back in, I decided to simply restore the Pi with the latest picroft image, and I couldn’t get it to work at all. After a couple of days of frustration, I put it in a drawer. Last week I was listening to the Bad Voltage podcast and decided to dig it back out. I installed the March 14th image. It seems to be ha…
> **[{Solved} 11 Ways to Fix No Audio Output Device is Installed](https://validedge.com/no-audio-output-device-installed/)**
>
> No Audio Output Device is Installed is a very common issue. But don't worry as we have 10 Ways to Fix No Audio Output Device is Installed!
Do you think I should explore this thread more or contact the support team?
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### Author:  [@KathyReid](https://community.openconversational.ai/u/KathyReid)
#### Post date: [December 10, 2018, 1:09pm UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/10 "2018-12-10T13:09:15Z")
Hi @alexbach, how did you go getting your `voice.log` and your `audio.log`?
The commands I provided previously, which should be run on the Picroft terminal (if you’re in the Mycroft CLI, do `Ctrl + C` to get out of the terminal), should show whether there are any errors in these log files, and will help us diagnose the issue.
If you contact Support, they will ask exactly the same question …
---
### Author:  [@alexbach](https://community.openconversational.ai/u/alexbach)
#### Post date: [December 10, 2018, 3:20pm UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/11 "2018-12-10T15:20:30Z")
This is very much confusing. I was trying to get my hands on the technology but I don’t think I have enough caliber to do so…
Do you have any related video that can help me out?
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### Author:  [@rogerfedrer](https://community.openconversational.ai/u/rogerfedrer)
#### Post date: [December 10, 2018, 3:26pm UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/12 "2018-12-10T15:26:04Z")
I think you should understand the whole problem through this discussion. It has enough resources to fix your issue.
---
### Author:  [@kevinmccurley](https://community.openconversational.ai/u/kevinmccurley)
#### Post date: [December 20, 2018, 6:09pm UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/13 "2018-12-20T18:09:07Z")
I had the exact same problem with the Jabra 510 (same as 410 but with bluetooth capability). There appears to be a problem in the raspian-stretch\_Picroft\_2018\_09-12 distribution, because it appears to not have pulseaudio installed in the distribution. I’ve tried to use the wizard and go straight to the command line, but in both cases pulseaudio was not installed (dpkg -l does not show it). The claim on [https://mycroft.ai/documentation/picroft/](https://mycroft.ai/documentation/picroft/) is that pulseaudio is used, but that is either false or else the build has omitted pulseaudio.
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### Author:  [@KathyReid](https://community.openconversational.ai/u/KathyReid)
#### Post date: [December 23, 2018, 7:19am UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/14 "2018-12-23T07:19:58Z")
Hi @kevinmccurley, thanks for your feedback.
We’re currently in the process of updating the Picroft documentation, and you’re right, the Lightning version of Picroft did not included `pulseaudio`, however we’ve found that it tends to work a lot better with `pulseaudio` installed, so we’re currently testing a PR that will include it again.
Just reboot your Picroft to pick up the change.
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### Author:  [@vellin\_boute](https://community.openconversational.ai/u/vellin_boute)
#### Post date: [March 29, 2019, 2:53pm UTC](https://community.openconversational.ai/t/getting-no-audio-output-in-picroft/5231/15 "2019-03-29T14:53:26Z")
I think your system is crashed. You should use [192.168.1.7](https://routerlogin.one/192-168-1-7/) IP and you should reinstall it…