# Can't access home.mycroft.ai
**URL:** https://community.openconversational.ai/t/cant-access-home-mycroft-ai/16482
**Category:** General Discussion
**Created:** [October 30, 2024, 10:32am UTC](https://community.openconversational.ai/t/cant-access-home-mycroft-ai/16482 "2024-10-30T10:32:42Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@tech3ric](https://community.openconversational.ai/u/tech3ric)
#### Post date: [October 30, 2024, 10:32am UTC](https://community.openconversational.ai/t/cant-access-home-mycroft-ai/16482/1 "2024-10-30T10:32:42Z")
hi all, is there a new account portal to pair a device? - tia
---
### Author:  [@mikejgray](https://community.openconversational.ai/u/mikejgray)
#### Post date: [October 30, 2024, 12:01pm UTC](https://community.openconversational.ai/t/cant-access-home-mycroft-ai/16482/2 "2024-10-30T12:01:33Z")
Hi Tia,
Mycroft’s servers have been down for almost a year as they are no longer in business. Existing Mark 1 and Mark 2 devices can work without pairing by installing OVOS or Neon. For OVOS: [[HOWTO] Begin your Open Voice OS journey with the ovos-installer 💖 😍 - #62 by tingeltangel](https://community.openconversational.ai/t/howto-begin-your-open-voice-os-journey-with-the-ovos-installer/14900/62) For Neon, it works best on a Mark 2, and you can get images at neon.ai
Please let us know if you need help with any of the installations. Both products have full backwards compatibility with Mycroft skills, but also forked the most popular ones and improved them significantly.
Have a good day!
---
### Author:  [@tech3ric](https://community.openconversational.ai/u/tech3ric)
#### Post date: [October 30, 2024, 12:19pm UTC](https://community.openconversational.ai/t/cant-access-home-mycroft-ai/16482/3 "2024-10-30T12:19:04Z")
Thank you Mike. I’ll begin my OVOS journey soon 😉